Here you will find answers to our most frequently asked questions. Click on the question to open its answer. Don’t see an answer you’re looking for? Give us a call at 541-757-2400 and we’ll be happy to discuss it with you.
New Patient Application Process
How should I apply to become a patient of Corvallis Family Medicine?
There are new patient application packets on our Patient Center page, available for download in English and Spanish. Complete both pages in the packet and return them to CFM by fax, mail or bringing them into the office. Each person (including children) who is applying will need their own form.
How long does the application process take?
The application process takes 7-14 business days. Once your application has been reviewed you will receive a call from us.
Why do you use an application process rather than accepting everyone?
Each patient, and their medical needs, is different. Our providers are not internal medicine practitioners and would not be the best fit for very complex cases. Similarly, each provider has their own areas of interest and expertise. We want to make sure that our medical team will suit your medical needs so that you get the best possible care.
There are also some insurances that we are not currently accepting. We would love to be able to take any insurance company, but sadly some of them simply do not pay enough for us to stay in business. These companies have low payments and often also limit how much we can bill you after they have paid their portion. This is great for you, but would mean we could not pay our own bills. If we were to accept new patients with these insurances we would not be able to continue to care for the families in our area as we have been.
Clinic Hours and Information
What are your office hours?
Our office is open from 7am to 5pm Monday through Friday and 8am to 12pm on Saturday.
Laboratory and X-ray services are available Monday through Friday.
The Business Office and Medical Records departments are open Monday through Friday from 8am to 5pm.
What services do you offer?
What is the Patient Portal?
The Patient Portal is an online gateway to track and manage your medical care at CFM. Currently on your portal you can …
- Access and view lab results
- View your medications
- Send & receive messages from staff
- View your personal health record
- Receive health reminders
- Request and keep track of appointments
- Update demographic information
Currently Patient Portal accounts are available for patients 18 and older. Messages sent via your Patient Portal account are dropped into your permanent medical record and should pertain only to you. You will need a unique email address that is not shared with any other portal account.
How can I sign up for a Patient Portal account?
You can sign up for a Patient Portal account by coming into the office or submitting the form via email upon request. You will need photo ID and a unique email address that is not shared by any other Portal account. For requests submitted in the office, one of our receptionists will print a welcome page which will include your username and temporary password. For forms submitted via email you will receive a call with your new credentials.
If you are logging on to the portal for the first time we recommend navigating there from our website, which has a link at the bottom of every page and also on the Patient Center page. Once you are at the login page you are welcome to bookmark it, as the address will not change. If you are interested in using the healow app, login with a browser prior to setting up the healow app to prevent problems.
Are you currently hiring?
You can find information about any current job openings on our Careers page.
What do I need for my first appointment?
You can find all the forms you’ll need for your first appointment on the Patient Center page, under the First Appointment tab. We will need the new patient packet filled out in its entirety, plus a current photo ID, insurance card and any copays or coinsurance.
We ask that you arrive at least 15 minutes prior to your scheduled appointment to allow time for the check-in process.
We will scan your photo ID and insurance card into our system and ask you to sign acknowledgements of our privacy practices and financial policy on signature pads.
What do I do if I need to be seen on the weekend?
We have Saturday hours available from 8am to 12pm. There is always a provider on-call who can help you with any urgent matters you may have. To reach the physician on-call after hours, call our main line (541-757-2400) and choose option 2. You will be transferred to our answering service which will assist you.
If you have a life-threatening emergency, call 911 or go to the nearest emergency room. Even during business hours we do not have all the training and equipment that an Emergency Department does in a hospital. If you are not sure if you should go to the emergency room or be seen here, call us. During business hours one of our medical assistants can triage your call and tell you where you should go. If you are unsure if something can wait for the next business day, our physician on-call can triage after hours calls.
Please bear in mind that messages left on our general voicemail will not be answered until the next business day. As such, it is for non-urgent matters only.
How long will it take to be seen?
For most urgent issues we can see you the same day (Monday through Saturday). If your provider is unavailable you may be seen by the provider on-call. If you’ve had a long-standing issue your primary care provider will typically be able to see you within a few days.
Referrals, Refills and Insurance Coverage
How can I get a refill?
Refills should be requested from your pharmacy. They have all the information we need to process the request in our system. For safety’s sake we require you to be seen yearly to continue providing refills.
How can I be referred to a specialist?
Some insurances allow you to self-refer to a specialist. If you opt to self-refer and the specialist requires records, we will need you to fill out an Authorization to Disclose Records form in order to send records to them.
If you would like CFM to refer you to a specialist, or if your insurance requires it, you will need to be seen first. If you have not already been seen for an issue, you should schedule an appointment with us to get the referral process started.
Referral times vary depending on which specialist you are referred to. Referrals typically take around a week to process, and then you will be called to schedule an appointment with their office. Some specialists may be able to see you in as soon as a few days; others are booked out several months. If you have a specialist you would prefer to see, let us know so we can accommodate your preference.
What is a Prior Authorization and how can I get one?
A Prior Authorization is your insurance company’s agreement to a test, procedure or visit before it is performed. Routine tests and visits with your primary care do not typically need Prior Authorizations.
Procedures like MRIs, ultrasounds, vasectomies and surgeries often require Prior Authorization from your insurance company before they will agree to pay for them. CFM staff will request authorization from your insurance company on your behalf for anything ordered at our office.
For procedures done in the office that may be considered elective or cosmetic you will often need to get approval beforehand. Our Business Office will work with your insurance to determine the amount of coverage they will provide. We will call you in advance of your appointment to let you know what your portion will be, a set amount of which must be paid at the time of service.
Certain insurance companies also require Prior Authorizations when you are referred to a specialist. Our referral coordinator takes care of this for you as part of the referral process.
How can I know if my insurance will cover something?
We work to keep our knowledge up to date on common charges for your convenience. We should generally be able to tell you if your insurance will cover things like annual wellness visits, immunizations, and other routine testing.
However, insurance plans can change without notifying us and our information may occasionally be out of date. We cannot hope to keep track of the coverage for every insurance plan in existence, and even large insurance companies have small plans with unique coverage levels. The best way to ensure something will be covered is to contact your insurance company yourself.
For in-office procedures our Business Office will contact your insurance carrier to determine your coverage and the portion that you will be responsible for. We will call you before your appointment to notify you.
If you ever have any questions about the billing process or your medical charges, our Business Office staff will be happy to discuss it with you. You can reach them at 541-757-2400. Business Office staff are available Monday through Friday from 8am to 5pm. Any voicemails left after hours will be answered on the next business day.
How do you bill for your services?
If you have insurance coverage we will bill your insurance company first. Depending on your coverage and if we have a contract with your insurance company, you will be billed the amount remaining after an insurance payment.
Not all insurance plans will cover any given service or procedure. If your insurance does not cover something you have done you will be required to pay the entirety of the balance. We cannot possibly hope to know all insurance plans’ coverage at any given time, so it is up to you to be informed about your coverage.
What will I be billed for an in-office procedure?
If you choose to have an in-office procedure done, such as a vasectomy or mole removal, our Business Office is notified when you schedule the appointment. They contact your insurance company to determine how much of the charge will be covered. They will then call you to discuss the amount that will be due at the time of service. This is done prior to your appointment to give you a chance to decline the service if the amount is not feasible for you.
How can I pay my bill?
If you have any copays or coinsurance, we require those to be paid at the time of service. For things that you are billed after the fact, you will receive statements.
You can enroll in email statements by completing this form. This is separate from a Patient Portal account and does not list any identifiable information.
You can pay your bill online, on the phone or in the office. When paying online you will need to have your account number, located on your statement, for the Patient ID field on the payment site. We accept Visa and MasterCard, cash and personal checks. We do not accept American Express or Discover cards.
Unless you sign an agreement to retain information, none of your payment information is saved and you will need to provide it at each call.
How can I tell if something is an emergency?
Medical emergencies are injuries or illnesses that may threaten your life. We are prepared to handle many of the most common minor to moderate issues that occur in daily life, but some things are beyond our scope of practice. Some common emergencies that should be handled by the Emergency Department are …
- Difficulty breathing
- Severe bone breaks
- large lacerations or excessive bleeding
- Strokes or heart attacks
- Severe chest pain
- Fever of 104º F or above
- Severe abdominal pain
Common urgent issues which CFM can assist you with are …
- Moderate or mild broken bones
- Strains and sprains
- Cold and flu symptoms
- Cuts, scrapes, bruises and minor to moderate lacerations
- Mild to moderate abdominal pain
- Ingrown toenails
- Sore throats
- Fishhooks lodged in fingers
- Rings caught by swelling
- And much more
If you aren’t sure if you or your loved one needs to be seen at the ER or our office, give us a call. During normal business hours one of our Medical Assistants can triage the call. After hours the physician on-call will be able to assist you, reachable through our answering service.
My child is sick. What should I do?
Get recommendations from Dr. Quiner!
Upset stomach –
Cold symptoms –
Flu symptoms –
I have a cold. What should I do?
Get recommendations from Dr. Quiner!
Upset stomachs –
Cold symptoms –
Flu symptoms –
At what point is a fever dangerous?
A fever is a natural reaction to your body fighting off illness. A fever below XXX in children or below XXX in adults is generally not dangerous. If it climbs above that point, (contact us or go to ER?).
Results and Medical Records
How long does it take to receive my results?
Your lab results typically take around a week to process. Some labs, such as pathologies, allergy or genetic testing take longer to run. X-ray results done in-house are typically reviewed by the provider while you are in the office and then sent out to a Radiologist for an in-depth interpretation. They may take one to three days to get back. Imaging done out of the office, such as CTs, MRIs and ultrasounds, may take around the same length of time or a little longer.
Once your results have been reviewed by a provider they will be released to you, either by mail or being posted to your patient portal account. If more detailed discussion is needed you may receive a phone call or be asked to make a follow up appointment.
How can I get a copy of my records?
If you are referred to a specialist your records can be sent to them as part of your referral. If you refer yourself, or transfer to another Primary Care Provider, you will need to fill out an Authorization to Disclose Medical Records form, which can be found here. The form will need to be completely filled out or we will not be able to process it. Please include your full name, mailing address, and phone number.
We use a copy company named Ciox to process our records releases. They set their own rates for charging to release records to yourself. If you need records for another medical office, a free alternative is to send the records directly to the other office. We send records to other medical entities free of charge as a professional courtesy.
Records release forms can be submitted online, faxed to us at 541-752-0931, dropped off at the office or mailed to us at 2400 NW Kings Blvd., Corvallis, OR 97330. They may take up to 30 days after receipt to process. If you have questions about the status of your records release, you may reach the Medical Records department at 541-757-2400. The Records department is open from 8am to 5pm Monday through Friday. Any voicemails left after hours will be answered on the next business day.
How can I transfer my records to another medical office?
You can send copies of your medical records to another medical facility by submitting an Authorization to Disclose Records form, which can be found here. The form will need to be completely filled out or we will not be able to process it. Please include the full facility name, mailing address, and phone and fax number. You must indicate which facility is releasing records and which facility is receiving them. If a medical office has more than one location we will only be able to send it to the address or fax number listed on the form.
We use a copy company named Ciox to process our records releases, which charges a fee to release records to yourself. We transfer records to other medical entities free of charge as a professional courtesy.
Records release forms can be submitted online, faxed to us at 541-752-0931, dropped off at the office or mailed to us at 2400 NW Kings Blvd., Corvallis, OR 97330. They may take up to 30 days to process. If you have questions about the status of your records release, you may reach the Medical Records department at 541-757-2400. The Records department is open from 8am to 5pm Monday through Friday. Any voicemails left after hours will be returned the next business day.